Save hours every week
The average support inbox takes 5–10 hours a week to manage manually. AI handles the repetitive questions instantly, freeing your time for work that actually grows the business.
EMAIL AI
Why AI Email Support Changes Everything
Your support inbox shouldn't cost you hours every day. AI email support transforms how you handle customer questions, with faster replies, consistent quality, and zero burnout.
Why it matters
Four reasons teams switch to AI email
Faster responses, 24/7
Customers expect replies within the hour. AI responds in seconds, even at midnight, on weekends, or during your holiday. No more waiting until Monday morning to clear the backlog.
Consistent brand voice
Every reply sounds like you, with the right tone, the right terminology, and the right level of warmth. No more off-brand replies from a tired team member on a Friday afternoon.
Smart escalation
AI knows its limits. Refund disputes, legal questions, anything complex. These land directly in your Needs Help inbox so a human handles them personally, every time.
Who uses it
Built for every kind of inbox
E-commerce support
Order status, shipping questions, return policies, the questions that repeat 50 times a day. AI answers all of them instantly, with your exact return policy and tracking links.
SaaS customer success
How-to questions, feature requests, billing queries, answered from your documentation without a support agent. Complex issues get escalated before they become churn.
Agency client management
Status updates, deliverable questions, invoice queries. AI handles the routine client communication so your team focuses on creative work rather than email triage.
Creator fan mail
Collaboration requests, merchandise questions, brand deal enquiries. Every fan gets a real reply in your voice without consuming hours of your day.
Simple setup
Up and running in three steps
Step 1
Connect Gmail or Outlook
OAuth in one click, no passwords shared, no technical setup required.
Step 2
AI learns your business
Add your FAQs and product info to the Knowledge Base. AI reads it all and knows how to answer.
Step 3
Replies go out automatically
Confident replies send instantly. Uncertain ones land in your Needs Help queue for a human touch.
FAQ
Common questions about AI email support
No. AI uses your Knowledge Base and the tone guidelines you set to write replies in your brand voice. Customers regularly can't tell the difference — and many compliment the helpfulness of the responses.
If the AI's confidence falls below your threshold, it moves the email to your Needs Help inbox and flags it for manual review. It never guesses or sends a wrong answer. Silence is safer than bad information.
Reputito connects via official OAuth. Google and Microsoft grant access, and we never see your password. Email data is processed to generate replies and is not stored beyond the active conversation window.
Yes. You can run in supervised mode where all AI drafts go to a review queue first, or in auto mode for fully autonomous replies. Most teams start supervised and switch to auto once they trust the quality.
Starter includes 100 AI-handled emails per month. Pro includes 200, Advanced includes 330. If you need more, email credits can be added to any plan at any time, with no need to upgrade your whole subscription.
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